Whether it’s your first time using an Apple product or you’re a veteran Mac and iOS user, it’s a fact of technology-using life: problems happen. But when they do, you don’t have to panic — there are a number of different ways to troubleshoot your issues. You can look up information right on your iPhone, iPad, or Mac; search iMore’s how-to guides, or contact Apple for additional help. If you find yourself with a problem, the Apple community is one of the most helpful technology communities around — you need only ask!
How to use the Apple Support app
If you have a functioning iPhone or iPad, you can get on-demand help right from that device with Apple’s Support app. Once downloaded, log in with your Apple ID and you’ll be presented with a support portal for every device currently registered to your Apple ID, along with a few all-purpose featured articles.
The app is currently available in the following countries:
- Hong Kong
- United Arab Emirates
- United Kingdom
- United States
Tap on any one of your devices to open its support portal; from there, you can either search for a specific issue or browse general troubleshooting topics to find an answer to your problem. If one of Apple’s knowledge base articles doesn’t solve it, you also have the option of talking to an Apple Support rep on the phone or via text chat. For hardware problems, you can also schedule a Genius Bar appointment or an appointment at an Apple Authorized Service provider near you…Read more>>